doneWebs is providing email services through a hosting service by One.com. They have developed the following setup guide:

Step 1 - Go to Settings > Accounts & Passwords

Step 2 - Tap Add Account

Step 3 - Tap Other

Step 4 - Tap Add Mail Account

Step 5 - Enter your account details

Step 6 - Select IMAP

Step 7 - Enter your server settings

Step 8 - Save the account

Step 9 - Tap the account you added

Step 10 - Tap your account again

Step 11 - Tap Advanced

Step 12 - Check Mailbox behaviors

Step 13 - Enter IMAP Path Prefix

Step 14 - Done!

In this guide, we show you how to add your email account with IMAP to the Mail app on your iPhone with iOS 11.


Step 1 - Go to Settings > Accounts & Passwords

Open Settings on your iPhone and tap Accounts & Passwords.

Go to Settings and tap Accounts and Passwords


Step 2 - Tap Add Account

Tap Add Account.

Tap Add Account to start set up


Step 3 - Tap Other

Select Other as the account type.

Select Other as the account type you want to add


Step 4 - Tap Add Mail Account

Tap Add Mail Account.

Tap Add Mail Account


Step 5 - Enter your account details

Enter the account details for the email you want to add:

  • Name: this will be visible as the sender.

  • Email: the address you want to add.

  • Password: the password you use to log in to Webmail.

  • Description: a name for the account on your device.

Tap Next to continue.

Enter your account details and tap save


Step 6 - Select IMAP

Tap IMAP as the account type.

Select IMAP as account type


Step 7 - Enter your server settings

Enter the following settings:

Incoming server:

  • Host Name: imap.one.com

  • Username: your email account

  • Password: the one you use for Webmail

Outgoing server:

  • Host Name: send.one.com

  • Username: your email account

  • Password: the one you use for Webmail

Tap Next to continue.

Enter the setting for the incoming and outgoing server


Step 8 - Save the account

Tap Save to create the account. Note that syncing of notes is not supported via IMAP, so we recommend disabling the option.

Make sure notes is disabled and tap save


Step 9 - Tap the account you added

Tap the account you just added. You'll recognise it by the description.

Tap the account you just added


Step 10 - Tap your account again

Tap your account again to open your settings.

Tap the account again


Step 11 - Tap Advanced

Tap Advanced at the bottom of your screen.

Tap advanced


Step 12 - Check Mailbox behaviours

Check if the Mailbox behaviours are set correctly to make sure that your emails are saved in the right place.

You need to select the following folders on the server:

  • Drafts mailbox: Drafts

  • Sent mailbox: Sent

  • Deleted mailbox: Trash

  • Archive mailbox: Archive

If no folder, or a different folder, is selected, tap the mailbox and select the correct folder on the server. (The name of the folder is in English.)

Note: If the folder you are looking for is not listed, log in to Webmail and place an email in the folder that is missing. Then try again, it should now show up in the list.

Set the correct mailbox behaviors for folders on the server


Step 13 - Enter IMAP Path Prefix

Scroll down to the bottom of the screen and enter INBOX as the IMAP path prefix, all in capitals.

Type in INBOX as IMAP prefix


Step 14 - Done!

Your email account is now set up correctly on your iPhone.

You are done!

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