doneWebs is providing email services through a hosting service by One.com. They have developed the following setup guide:

Step 1 - Open Outlook and click File

Step 2 - Click Add Account

Step 3 - Type in your email address

Step 4 - Enter your password

Step 5 - Close automatic setup

Step 6 - Go to File again

Step 7 - Go to Account Name and Sync Settings

Step 8 - Set the Root folder path

Step 9 - You are done!


Step 1 - Open Outlook and click File

Open Outlook on your computer and click File in the top left corner.

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Step 2 - Click Add Account

Click Add Account to start setup.

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Step 3 - Type in your email address

Type in the email address you want to add and click Connect.

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Step 4 - Enter your password

  1. Type in your password (the password that you also use to log in to Webmail).

  2. Click Connect to continue.

Note: If Outlook cannot detect your settings automatically, please select IMAP and then enter the settings below, or check our troubleshooting guide for alternative settings.

Incoming mail: imap.one.com - 993 - SSL/TLS
Outgoing mail: send.one.com - 465 - SSL/TLS

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Step 5 - Close automatic setup

Click Done to complete the setup.

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Step 6 - Go to File again

Your email account is set up, but now you also need to add an additional setting to make sure all emails are delivered to the correct folders.

Go to File again.

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Step 7 - Go to Account Name and Sync Settings

  1. Select the email you want to check the settings for in the drop-down bar at the top of the screen.

  2. Click Account Settings.

  3. Select Account Name and Sync Settings in the drop-down menu that appears.

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Step 8 - Set the Root folder path

  1. Under Folder settings, type in INBOX as the Root folder path, all in capitals.

  2. Click Next to save your settings.

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Step 9 - You are done!

Click Done and go to your inbox. Here you can see that all folders are now on the same level as your inbox.

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